FAQ's
• Use our shop tabs to browse through our product range.
• Once you have found an item,then click on the ‘ADD TO CART’ button on the product page.
• Review the items in your shopping bag by clicking the ‘MY CART’ Button at the top of the page.
• Click on ‘CHECKOUT’ to complete your order.
• Once you have found an item,then click on the ‘ADD TO CART’ button on the product page.
• Review the items in your shopping bag by clicking the ‘MY CART’ Button at the top of the page.
• Click on ‘CHECKOUT’ to complete your order.
You can shop at Pearls By HM without creating an account. However, register with us and you’ll be able to enjoy the following benefits:
• Track your order and review past purchases.
• Save your address and card details so you can shop even quicker next time.
• Track your order and review past purchases.
• Save your address and card details so you can shop even quicker next time.
We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
To re-set your password, follow the ‘FORGOT PASSWORD’ instructions on the SIGN IN page.
Please note, for security reasons we are unable to send your old password via email.
Please note, for security reasons we are unable to send your old password via email.
Pearls By HM Only Offers Cash On Delivery (COD).
Pearls By HM Ship Nationwide.
Orders are delivered within 5-7 working days from the date you place your order. Please note, during the holiday season, processing and shipping may take longer than 5-7 working days.
Order Amount Less Than 2000 will cost standard 260 delivery charges Pearls By HM Offers Free Shipping On Order Above 2000.
Order Amount Less Than 2000 will cost standard 260 delivery charges Pearls By HM Offers Free Shipping On Order Above 2000.
We currently do not offer same day delivery.
We are unable to combine orders or add pieces to an existing order once it has been placed. We are unable to change the size and billing address once an order has been placed.
You Can Easily Track your order by entering tracking id of order which was sent to your email when you placed an order. GO to our website nav TRACK MY ORDER .
For more information, please read our Refund Policy and Exchange Policy
10am - 11pm
At Pearls By HM, we understand that sometimes you may need to cancel an order. However, to ensure smooth operations and timely deliveries, we have a clear order cancellation policy.
Customers can request order cancellation only before the order is shipped. If your order status is Pending, In Process, Packed, Ready To Ship, you may request cancellation by contacting our Support Team. Please note that customers cannot directly cancel orders through the website; cancellation requests must be made via customer support.
Once your order has been handed over to the courier (status: Sent To Parcel Delivered Company or Delivered), it cannot be cancelled.
Customers can request order cancellation only before the order is shipped. If your order status is Pending, In Process, Packed, Ready To Ship, you may request cancellation by contacting our Support Team. Please note that customers cannot directly cancel orders through the website; cancellation requests must be made via customer support.
Once your order has been handed over to the courier (status: Sent To Parcel Delivered Company or Delivered), it cannot be cancelled.